>>Software Support |
We provide
trial software and other software resources, please contact us to get
login account. |
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>>FAQ |
Which version should I buy? |
How about software upgrade free of
charge? |
How about technical support overseas? |
How to shift the version in the trial application? |
How about charge of upgrading to higher
level version and how to do? |
How
to get remote online demonstration? |
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>>Which version should I buy? |
Please check version
comparison chart .
Refer to the thread titiled
"" |
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>>How about software upgrade free of
charge? |
HAIYAA provide ONE year of warranty to its package product sold if there
isn't special notice in the purchase contract. During this period,
The customer can get software upgrade and technical support by telephone
or email free of charge. After this period, The customer can select to
buy next year maintenance service. |
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>>How about technical support overseas? |
The technical support will be provided to the customer through
the resellers located in the related country or region. If there is no
reseller in your region, HAIYAA will provide technical support directly.
Of course, the customer can contact us for technical help in any
circumstance. During the warranty year, technical support is free of
charge. If the customer want on-site installation or training service,
the additional traveling and on-site service charge will be paid.
HAIYAA's online technical
support will also be provided at Skype plus
HAIYAA
QuickSupport, |
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>>How
to shift the version in the trial application? |
There are four core versions of VariPrint, you can shift to the
different version by changing the value of configuration file,
Setting.ini in the trial version.
1. Close VariPrint at first.
2. Go to installation folder, such as C:\Program Files\VariPrint\bin
3. Open Setting.ini.
4. Change the value of RULER_VAL parameter. Defulat=0; 3=Standard, 0=Professional, 4= Statement&Billing
5. Save Setting.ini.
6. Start VariPrint again.
Be attention: some optional
modules are not provided in the trial version. For more detail
information, please ask our technical support. |
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>>How about charge of upgrading to higher
level version and how to do? |
If the customer want to upgrade the VariPrint to higher level version,
he just need to pay price difference. In addition to payment, the
customer need to tell us the ID number of software dongle. The step is
as follows. 1)
Insert dongle, go to the VariPrint's installation folder - /Program
Files/VariPrint/bin
2) Double click
Update,exe, there will display ID number in the window, write down Key
Information and send to us.
or
3) Open VariPrint,
go the menu Help--About VariPrint, write down
Internal ID
and send to us.
4) Upon the receipt of ID
number, we will give back a
upgrade. The user insert the dongle at first, then open this exe file
and select CONFIRM. If OK displays, it means the dongle upgrade is
successful.
5) It's better to
re-install the software after the upgrade.
Above upgrade method
is also applied to adding optional modules. |
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>>How
to get remote online demonstration? |
1. Please install Skype at first, then add us by selecting our Skype
Name:
haiyaatech
2. Install
HAIYAA
QuickSupport
which is a free remote access and remote desktop sharing software. Be
attention: Run as administraor. then tell our technical support the ID.
3. Prepare a set of
microphone.
4. Make an appointment,
our engineer will guide you the next step. Finally, our screen will be
displayed at your computer. The engineer will demo the software while
explaining. |
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